It's easy to think about nothing but the ways that we make our customers happy. We love building great scenes, amazing scares and giving customers the screams they paid us for.
But here's the thing: A lot about going to a haunt kind of sucks... and not just the ticket price.
Every haunt has pain points. These are things that the customer has to do to go to a haunt, but that diminish the customer experience. Minimizing these pain points keep customers happy and can help improve your cash flow.
So take a ride with us as we look at the parts of haunting that suck for your customers and how you can make them suck a little less.
This Week's Episode Includes:
- Conference Reminders
- A Quick Update on Our Haunt
- A Primer on Pain Points
- Finding/Getting to the Haunt
- Buying a Ticket
- Queue Line
- The Aftermath
No matter what kind of haunt you run, these are challenges you need to work on making this an episode you do NOT want to miss!